66 Percent of Iranians Unhappy with Internet Infrastructures of the Country
According to a survey conducted by Saeid Nourizad, an Iran-based IT analyst and researcher, shows that 66% of Iranians are not happy with the conditions of communication tools and Internet infrastructures in Iran.
“Base on these studies, 66% of people are not satisfied with the conditions of Internet accesses in Iran. In this survey, only 23% of clients expressed their satisfactions with the current services. The officials of the Iranian government, especially the authorities of IT Ministry, should pay attention to these figures.” Saeid Nourizad told the Herald Boy.
The recent survey highlights that only 5% of Iranians are aware of the activities of Communications Regulatory Authority. “Unfortunately, 88% of users have declared that they don’t have any information with regard to the activities of Communications Regulatory of Iran. In developed countries, regulatory maintains close relations and ties with users in the hope of resolving disputes and probable problems in the best possible way.” Nourizad, Iranian researcher, added. During the recent years, Iranian Communications Regulatory has failed to pursue its own policies, as the government had more influence on local companies and organizations.
“A large number of Iranian clients have not ever filed complaint against Internet Service Providers (ISPs) since they are not familiar with their rights in this regard. Iranian authorities should launch campaigns in order to acquaint people with their interests.” Saeid Nourizad concluded.
According to Iran’s IT Ministry, Internet penetration rate is estimated around 50% in Iran. However, IT experts argue that the real number of Internet active clients in Iran should be less than 10 million users.